Questions that the bot is not able to address are automatically sent to Eterne’s helpdesk for resolution. In Eterne’s case we designed the bot to be consistent with the high-end nature of the brand. Gobot is fully customizable to match your brand. (See Gobot’s customer support here here for more information).Ĭheck out how a high-end fashion brand, Eterne, leverages Gobot to address customer support. A chatbot enables you to offload this burden from your support team so they can focus on the higher value more complex matters deserving of their attention. Repetitive support questions represent a huge burden for most businesses. Gobot + ActiveCampaign Use Cases Use case: Customer Support Features a mobile-first design and architecture for high conversions across all devices.Conduct conversational surveys and polls – embedding them in conversations will boost engagement!.Qualify, score and route leads to the right person on your team – time is money so make sure you are speaking to the best leads! Gobot is synergistic with ActiveCampaign’s lead scoring functionality.Book meetings in chat leveraging Calendly, Acuity and various other integrations – it’s convenient and live 24/7/365!.Give product recommendations based on visitor responses to interactive quizzes (and use ActiveCampaign emails to retarget based on products recommended by Gobot!).Tag people chatting based on the chat topic or their responses to your quiz to improve your email segmentation (all these tags and custom fields seamlessly flow into ActiveCampaign enabling you to bring your email personalization to a whole new level) – the absolute best way to personalize and segment is to leverage what your customers are actually saying!.Collect emails and lead information (all of this data seamlessly flows into ActiveCampaign).Answer visitor questions (including order status for Shopify stores) and hand off to your help desk/live chat platform, e.g., Zendesk, Gorgias, and others, as necessary – your support team will thank you for dramatically reducing the number of repetitive tickets!.With Gobot you can implement chatbots and/or shoppable quizzes on your website that do one or more of the following: Your website is no exception! Leveraging a chatbot and/or shoppable quiz on your site makes it possible for you to be there for your visitors 24/7/365. We also offer a full white glove service to set up your chatbots and shoppable quizzes, optimize them and manage them for you.Įverything is moving towards conversations today! People are comfortable with instant messaging and expect this form of communication to be an option. What is Gobot? Gobot is an easy-to-use drag n’ drop AI chatbot & shoppable quiz platform for your website. Gobot makes it easy for ActiveCampaign customers to collect input from their website visitors interacting with their chatbots and shoppable quizzes, and then track and act on this data in ActiveCampaign. Now these businesses have ready access to Gobot. Over 100,000 businesses use ActiveCampaign’s powerful customer experience automation platform.
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